I had a discussion the other day with one of the sales guys I support. His contention is that it is the sales person / account manager that matters most in the customer relationship. Basically, SE’s come and go, but the important thing is if the AM stays the same. They are responsible for the relationship.
While I tend to agree with that, I also know that when I was in the trenches, I was particularly interested in the engineer because I needed to know that he / she could provide a sound solution and back it up with support (or get the support I needed). The AM was good for lunch, and there was the occasional AM that was fairly technical. But on the whole, I had problems if an engineer quit one my VARs because I would essentially have to retrain the new VAR so they were knowledgeable about my environment.
So what do you think? Answer the poll on the right bar if you get a second. And I consider this poll entirely scientifically accurate, by the way.
Vet
