Mar23
Blucoat WAN optimization training today – and musing about SE product knowledge
on March 23rd, 2007 at 7:37 amPosted In: Security
Going for Bluecoat WAN Op training today. Kinda funny because I was out at a client’s yesterday working on a POC, and one of the network guys started asking me if I could help him with a Bluecoat WAN op problem he was having. I told him he was a day early, since I had not played with it before.
That is one of those times where, in the past, I would have looked at it and pretended to know something simply because I work for a VAR that sells Bluecoat. Now, I tell ‘em point blank I don’t know it. Sometimes I can’t tell whether they think I suck or respect my honesty, but it is better than them finding out that I don’t know it after I pretended to know it. SE’s can’t know everything!
Vet
In a past life I supported a number of BC systems. Great devices, but I was always leery of their support. We had their “platinum” support and sometimes a week would go by before someone would return a email or phone call. Following up every few hours was mandatory and sometimes you would get the answer of “we’re trying to figure it out ourselves”.
Hopefully your support experience is better. =) Still love/recommend their products though!