OK, let’s imagine you are an international company that has a product used by thousands of companies all over the world.  Hundreds of people call you daily to get support for your product. Your HQ is in Florida. You know a hurricane (actually, a Tropical Storm) is heading your way. In fact, you have had SEVERAL days of warning. Do you, or do you not, redirect calls to an alternate call center? My vote: you do!
Obviously Citrix doesn’t think the same way. I am writing this post at friggin’ midnight because I have been working on a Citrix issue, and I can’t contact Citrix in the US because they are closed due to the weather, and “thanks for the understanding”. No advice to call another country (like Australia) or even an attempt to redirect calls. Just “too bad, so sad”.Â
Come on, Citrix. This is crap and you know it. I hate it that another storm is hitting Florida, but who is running the show over there? Sheesh!
Vet
